I lead and mentor support team members (a.k.a. Happiness Engineers) in APAC and EMEA timezone across Jetpack support division of Automattic Inc. I manage their performance and guide them through ongoing changes and growth, set and meet their career goals.
The awesome Support Happiness Engineers at Automattic Inc offer remote support for a range of products, such as Akismet Anti-Spam, Jetpack – WP Security, Backup, Speed, & Growth, Jetpack VaultPress Backup, Jetpack Protect, Jetpack Boost – Website Speed, Performance and Critical CSS, Jetpack Social, Jetpack VideoPress, Jetpack Search, WP Job Manager, Sensei LMS, Jetpack CRM, WP Super Cache, WordPress.com, WooCommerce, and Tumblr.
Before joining Automattic, I gained valuable experience working at Directly Software Inc., Centre for Civil Society, and Ranchi Express Group. I built my first ever WordPress site in 2008 for a friend and my first WooCommerce store for a client the following year. Over time, I have successfully completed numerous small to medium-sized WordPress projects independently. Notably, I led the development of the first online store in Eastern India, achieving break-even within 18 months of its launch.
Between 2000 and 2008, I expanded my expertise across various domains, including Media, PR, Web, and IT. In essence, I aided organizations in establishing and maintaining their offline and online reputations. Additionally, I offered Space Selling solutions in Media, catering to print and internet sectors in Eastern India, North East India, Nepal, Bangladesh, and Bhutan.
Father of two, I live with my wife and kids in India. In my leisure time, I enjoy swimming, exploring places quite often through a book, and like to click as many beautiful things as nature has to offer. I occasionally write down my thoughts on a range of topics, which you can explore further by clicking here.
A House in the mountains with lots of trees and plants of flowers and herbs. Me, my family, and peace…oh how wonderful it would be… and I won’t ask for more if the mountain is covered with snow… mmmmm.
Born Pisces, ironically, life has taught me to swim with and against the current. Each step in my life is a learning step for me. I know, it will never end and I am prepared for that.